Help with Shopping.

• How do I buy products online?
• Can I buy just one bottle of sauce?
• How do I browse the entire product range?
• Do you deliver overseas and what about postage?
• How do I report a problem or get additional help?
• Do you accept cheques as well as credit-card orders?
• Will I receive onscreen confirmation of my order?
• How do I get an invoice for my order?
• Why is my shopping cart empty right after I try to add products to it?
• Why am I able to open only the first page of the list that contain items for sale?

	How do I buy products online?
	A small selection of our range is to be found on the home page, more products can be found using the quick search on the home page or selecting Product Finder from the menu. Whenever you see a product name as a link then clicking on the link will take you to a screen with more details. You may also see the shopping cart button next to a product. Clicking this button adds one of that item to the cart in one operation. To view your shopping cart select View Cart from the menu. If you are happy with your selection then proceed to checkout. You will need to provide your details, including delivery address so the we can calculate postage and so also, of course, so that we know where to send your goods.
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	Can I buy just one bottle of sauce?
	Yes you can buy just one bottle if you like, there are no restrictions on shopping at ChilliWorld. Whether you're buying for yourself, as a gift or an occasion such as a stag-party meet with your requirements as best we can. Just as there is no lower limit to your purchase there is no upper limit, although we would suggest for larger volumes you contact us direct, any orders over 3 cases (36 bottles) and we'll give you discount. Please bear in mind that large volumes may take longer to source so let us know as soon as you have your requirement.
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	How do I browse your complete product range?
	Select Product Finder from the menu. Without entering any additional information into the for click on the Find Products button. The complete range will be listed displayed in screen sized chunks. Click on the forward arrow to see the next screen.
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	Do you deliver overseas and what about postage?
	Yes, we deliver overseas to any country that the Royal Mail will deliver to. Postage rates are charged from the UK where packages are dispatched from. Postage is calculated online at checkout based on the weight of your goods and your delivery destination. Once the items are in your shopping cart just proceed to the checkout page to view the calculated shipping.
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	How do I report a problem or get additional help?
	To report any problems encountered during your visit to our site please use the contact us form to send us an e-mail message. We shall endeavor to answer all queries as swiftly as possible.
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	Do you accept cheques as well as credit-card orders?
	Yes, we will accept cheques. When you get to the Checkout Screen you will see a Select payment method drop-down box in the bottom left-hand corner of the screen, select cheque in this box and click on the Proceed button. The next page will tell you where to send your cheque, etc..
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	Will I receive onscreen confirmation of my order?
	If you select to pay with a credit or debit card this is processed for us by Barclays Merchant Services. This facility provides instant verification as to whether your payment has been successfully captured and the subsequent return screen to chilliworld.com website will confirm this status. You will additionally be sent an e-mail from Barclays Merchant Services. Please note that the card processing can take up to 30 seconds during peak processing periods and/or if there is heavy congestion on the Internet. If you hit the back button of your browser before the confirmation screen appears, the confirmation screen will not be loaded into your browser. This has no effect, however, on the ordering process itself. Once you submit an order it is immediately sent to us.
	You can print the confirmation page and keep it for your records or future reference. If you have any questions about whether your order was received, please use the contact us form to send us a message.
	Note that successful capture does not automatically indicate successful settlement, a process which takes place overnight London, UK time. Therefore, it is not until the following morning that payment receipt for the order is confirmed to us and your order is cleared for processing by us.
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	How do I get an invoice for my order?
	You can print an invoice from the My Account area of the website. First log into your account using the username and password with wich you placed the order. Click on the My Account in the menu on the left and then on My Order History. This will take you to a screem listing the orders you've placed. Click on the Order ID of the order for which you need an invoice. On the next screen you'll see a summary of your order and in the top-right corner a link 'Print Order Invoice. Just print the screen that pop-up, it's a simple as that.
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	Why is my shopping cart empty right after I try to add products to it?
	The ChilliWorld site is using per-session (not-stored) cookies to store state information only within a session as the user navigates to multiple pages in the Web site. These cookies are cached only while a user is visiting the Web server issuing the per-session cookie and are deleted from the cache when the session expires or after a user closes the session. This means your shopping cart will empty at the end of your session.
	Please note that per-session cookies must be enabled for you to sign in, view product lists and shop. This browser feature is usually enabled by default. Below are step-by-step instructions on how to access and customize settings to use per-session cookies.
	Internet Explorer 6.x
	In the Tools menu, click Internet Options, then click the Privacy tab. Under Settings, move the slider for Internet zones to Medium. Click on the Advanced button, then ensure that Override automatic cookie handling is not checked. If you wish to override the default setting, select Always allow session cookies, then click OK.
	Internet Explorer 5.x
	In the Tools menu, click Internet Options, then click the Security tab. Click the Web content zone you want, and then click Custom Level. Under Cookies, click the Enable option under Allow Per-session Cookies (Not Stored). Click OK, then click OK.
	Internet Explorer 4.x
	Go to View on top of browser Choose Internet Options on bottom of list Go to Advanced tab on far right Scroll down to Cookie box in list Choose either: Always accept cookies or Prompt before accepting cookies Press OK
	Internet Explorer 3.x
	Go to View on top of browser Choose Options at bottom of list Click on the Advanced tab Uncheck the "Warn before accepting cookies" checkbox Press OK
	Mozilla Browsers - All Versions
	Go to Edit on top of browser Choose Preferences on bottom of list Open the Privacy & Security menu on left hand side of box On right hand side of box choose either: Disable Cookies Enable cookies for the originating web site only Enable all cookies Press OK
	Netscape 7.x
	Go to Edit on top of browser Choose Preferences on bottom of list Open the Privacy & Security menu on left hand side of box. On right hand side of box choose either: Disable Cookies Enable cookies for the originating web site only Enable cookies based on privacy settings Enable all cookies Press OK
	Netscape 6.x
	Click on Edit in the menu bar. Under Edit, select Preferences. Double-click on Privacy & Security. Click on Cookies. In the Cookies section of the dialog box, select Enable all cookies, then click OK.
	Netscape 4.x
	Click on Edit in the menu bar. Under Edit, select Preferences. Click on the word Advanced (not the "+" or "-"). In the Cookies section of the dialog box, select Accept all cookies, then click OK.
	Netscape 3.x
	Go to Options on top of browser Choose Network Preferences from the list Click on the Protocols tab Uncheck the "Accepting a Cookie" checkbox Press OK
	A.O.L. Browsers
	Go to My AOL on top of browser Choose Preferences Click the WWW icon Choose Security at the top Choose Custom Level Scroll down to Cookies in the list and choose either: Enable or Prompt Scroll down to Allow per-session cookies (not stored) in the list and choose either: Enable or Prompt before accepting cookies Press OK Press Apply Press OK
	Opera Version 6.X
	Go to File on top of browser Choose Preferences on bottom of list Click on Privacy on left hand side of box. On right hand side of box check the " Enable cookies" checkbox. On right hand side of box select an option from the first drop-down list: Do not accept cookies Display received cookies Accept only cookies from selected servers Automatically accept all cookies On right hand side of box select an option from the second drop-down list: Only accept cookies for the server Do not accept third-party cookies Display third-party cookies Accept from any servers In addition, Opera also provides these options: Throw away new cookies on exit Display warning for illegal domains Display warning for illegal path Press OK
	Opera Version 5.X
	Go to File on top of browser Choose Preferences on bottom of list Click on Privacy on left hand side of box On right hand side of box select an option from the first drop-down list: Do not accept cookies Display received cookies Accept only cookies from selected servers Automatically accept all cookies On right hand side of box select an option from the second drop-down list: Only accept cookies for the server Do not accept third-party cookies Display third-party cookies Accept from any servers In addition, Opera also provides these options: Throw away new cookies on exit Display warning for illegal domains Display warning for illegal path Press OK
Note: It may also be the case that a firewall, either personal or corporate, is interrupting your Session Cookies. If you are operating behind a personal firewall then refer to the documentation for that firewall. If you are behind a corporate firewall then you will need to contact the system administrators for that firewall.
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	Why am I able to open only the first page of the list that contain items for sale?
	Please see the previous answer.
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